Privacy Policy
This policy explains what information we collect when you visit this website, sign up, or connect delivery platforms to the Service, and how that information is used and protected.
Information you give us
When you sign up, request a margin audit or contact support, we collect the details you enter in the form:
- Your name and email address
- Kitchen or group name and city
- Number of kitchen locations and virtual brands
- Delivery platforms you use and approximate order volume
- Any message you include
Information from connected delivery platforms
When you connect a delivery platform, the Service reads the data it needs to manage menus, pricing and reporting for your kitchen:
- Menu items, listing details, prices and availability
- Orders and order items, used for forecasting, stock usage and reporting
- Commission, discount and payout information, used to calculate margin
- End-customer contact details are not required by any feature and are not stored
How we use information
We do not sell your information, and we do not use one kitchen’s menu, pricing or performance data to make decisions for another kitchen.
- To create your account and send you login credentials
- To sync menus and publish price and availability changes you allow
- To produce demand forecasts, stock alerts and profitability reports for your account
- To respond to audit requests and support messages
- To keep the Service secure and to fix problems
Pricing-change records
Every automated or approved price change is recorded with the listing, platform, old price, new price, reason and the rule that allowed it. These records are part of your account and are kept so you can review them.
Sharing
We share information only with service providers that help us run the Service, such as hosting and email delivery, under obligations to protect it, and with delivery platforms when you instruct the Service to publish changes to them. We may disclose information where required by law.
Security
Data is encrypted in transit and at rest. Platform connection credentials are stored encrypted. Access by our staff is limited to support and onboarding and is logged.
Retention
Account data is kept while your account is active. After cancellation, you can request an export, and your data is deleted within a reasonable period unless we must keep it to meet legal obligations.
Your choices
To make a request, use the Contact page and choose Customer support.
- Request a copy of the information held about your account
- Ask us to correct or delete information
- Disconnect any delivery platform at any time, which stops further data access from it
Cookies
This website uses a session cookie to verify the quick check on our forms. It does not use advertising cookies.